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‎11-04-2019 04:16 PM

HP Recommended
Product: HP Color Laserjet M553
Operating System: Other

Bad firmware upgrade has rendered five of our systems unusable. After a brief HP splash screen (following a reboot/power on) all that is seen on the LCD display is a "no entry" sign with one word - "error". No other menu/GUI is visible/accessible, just "ERROR". Hard reboot did not work. Trying to access the node via ethernet/network gets us to a "device not attached" page.  Is there a magic key combination that can be used during a startup that can get us into an equivalent of safe mode/safe boot? 

Printers were upgraded using the latest version of HP Web Jetadmin, which has crashed in the process.

 

Ideas?

 

Many thanks!

 

 

 

 

3 REPLIES 3

‎11-05-2019 12:44 AM

HP Recommended

Go into preboot menu, format the drive and then install firmware from a USB stick.

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‎11-05-2019 05:06 AM

HP Recommended

Thank you for your reply/suggestion.

I am not sure how to format a drive on a printer, nor was I aware there was one. Could you please advise how to get into the prereboot menu on an M553? What key combination should we use?

 

EvaNelson

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‎11-07-2019 11:38 AM

HP Recommended

OK, found the info: https://www.stephanpringle.com/preboot-menu-on-hp-printers/

 

Thanks!

 

1 person found this reply helpful
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