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‎07-21-2023 04:30 PM

HP Recommended
Product: HP DeskJet 4158e All-in-One Printer

**bleep** HP?

My printer is being held hostage by the HP Instant Ink Program.

Why does HP push their Instant Ink program when all it does is causing problems.

I had an HP Officejet 8600 which I though was broken after replacing HP cartridges that HP informed me were not authorized ink.  I purchased new ink not realizing it had to do with the Instant Ink Program.  I finally replaced the printer with a Deskjet 4100, registered for ink and immediately my printer stopped working - EVEN THOUGH I used the ink in the new box.  We then left for Florida for 6 months.  I purchased a Canon to use in Florida - not one problem.

Came home and Instant Ink cartridges were delivered.  I put them in printer and after multiple printed pages finally got the printer to work.

I went to print yesterday 7/20/23 and printer is refusing to print.  FINALLY went to support and had to update payment info thinking that would solve the problem.  NOT SO.

PRINTER IS STILL OFFLINE.

 

 

 

 

 

 

 

Category:
2 people had the same question
2 REPLIES 2

‎07-24-2023 11:58 AM

HP Recommended

Hi @Carolynne3,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!Carolynne3


A_Gayathri
HP Support Community Administrator.
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‎07-24-2023 11:59 AM

HP Recommended

@Carolynne3,

 

What is the Instant Ink account number or email address that you use to log in to your account?

 

Also, verify your shipping address, printer serial number, and contact phone number for further assistance.

 

As our conversation is private, and I will be viewing your account details, I'd like you to be aware of HP’s Privacy Policy:  http://www8.hp.com/us/en/privacy/ww-privacy.html

 

Keep me posted.


A_Gayathri
HP Support Community Administrator.
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