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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Macuser1789
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Solved!

Big Sur and Laserjet P1102

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Laserjet P1102

I installed Big Sur version 11.0.1on my laptop.

 

After this, my Laserjet P1102 stopped working. There are no drivers available for it, and HP Easy Start doesn't work. I get the message: "We were unable to automatically locate any software option for this product......."

 

Has anyone found a solution or there a timeline from HP when the issue will get resolved?

 

 

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lucalake
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I call the apple support and after 2 hours there is again the problem. The apple support tell me to ask at HP the new driver, we need to wait HP resolution

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ShlomiL
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Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

Shlomi



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lucalake
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it is the first I try with you software but afer recognize the print I see the next message:

it is not possible to automatically detect new softwate options for this product. Go to the hp website to search for product solutions.

You can tell me another solution, I try by system preference to add with manual add and configure with hp laserjet series PCL 4/5 but don't print....

 

 

Spips
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I have the same issue (Laserjet P1102 not working when I moved to Big Sur) and the proposed solution does not work

lucalake
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there is another way to install the print? I need to use and the toner is new, I don't wont put in the waste my print.

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ShlomiL
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Let's try installing below drivers:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentialss/ASU/HewlettPac...

 

Once completing the installation, power on the printer and connect it to your Mac, then open System Preferences > Printers & Scanners.

Select your printer and then select the printer model within the Use drop-down menu, then check if you may print.

 

Shlomi

 



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lucalake
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Perfect! now it's work! be carefull when I try to install the mac it write me : the software there is the malware. But is not true.

 

I go in the control panel privacy and secure and manual sblock the program.

 

thank you!

Spips
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It worked, thanks so much.

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Spips
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Thanks, you are right, Mac blocs the installation and one needs to over-ride this.

 

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