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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Big Sur and Laserjet P1102
Create an account on the HP Community to personalize your profile and ask a question
11-30-2020 04:49 AM
I installed Big Sur version 11.0.1on my laptop.
After this, my Laserjet P1102 stopped working. There are no drivers available for it, and HP Easy Start doesn't work. I get the message: "We were unable to automatically locate any software option for this product......."
Has anyone found a solution or there a timeline from HP when the issue will get resolved?
Solved! Go to Solution.
Accepted Solutions
12-05-2020 11:22 PM - last edited on 12-17-2021 07:07 AM by AgathaV
Let's try installing below drivers:
https://support.hp.com/us-en/drivers
Once completing the installation, power on the printer and connect it to your Mac, then open System Preferences > Printers & Scanners.
Select your printer and then select the printer model within the Use drop-down menu, then check if you may print.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
12-01-2020 01:15 PM - last edited on 12-17-2021 07:07 AM by AgathaV
Hi,
Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.
Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:
https://support.hp.com/us-en/drivers
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
12-02-2020 01:32 AM
it is the first I try with you software but afer recognize the print I see the next message:
it is not possible to automatically detect new softwate options for this product. Go to the hp website to search for product solutions.
You can tell me another solution, I try by system preference to add with manual add and configure with hp laserjet series PCL 4/5 but don't print....
12-05-2020 11:22 PM - last edited on 12-17-2021 07:07 AM by AgathaV
Let's try installing below drivers:
https://support.hp.com/us-en/drivers
Once completing the installation, power on the printer and connect it to your Mac, then open System Preferences > Printers & Scanners.
Select your printer and then select the printer model within the Use drop-down menu, then check if you may print.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
12-06-2020 01:54 AM
Perfect! now it's work! be carefull when I try to install the mac it write me : the software there is the malware. But is not true.
I go in the control panel privacy and secure and manual sblock the program.
thank you!
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