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‎04-22-2020 03:06 PM

HP Recommended
Product: Hp envy 5030
Operating System: Other

I changed the black ink on my printer and now there is no ink. Nothing not even a dot.

ive tried all the trouble shooting recommended and I’ve tried another cartridge in case it was faulty. Nothing worked, any ideas?

1 REPLY 1

‎04-25-2020 07:20 AM

HP Recommended

Hi @Rach101

Welcome to the HP Support Community. I understand you are not able to print in black. I'd be happy to assist you.

 

Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this could be a hardware issue with the printer as you have used a new ink cartridge too.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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