• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-12-2020 09:03 AM

HP Recommended
Product: hp BDRW BU20N
Operating System: macOS 10.15 Catalina

I am trying to understand why my external Blu Ray Burner that I bought from Amazon indicates it as  

"4K Blu Ray Drive, TopElek USB3.0" but under Mac OSX system spec it shows hp BDRW  BU20N.

Is this really a hp BDRW  BU20N and if so, where can I find the specs?

Thanks

 

 

Philippe
5 REPLIES 5

‎04-15-2020 02:47 AM

HP Recommended

@pneron

 

Welcome to HP Community

 

I have gone through your Post and would like to help
 

To look for the correct specifications please provide me with the Product Number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
 

Thank you

 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎04-15-2020 10:11 AM

HP Recommended

Please see image attached''

 

Thanks

Model.jpg

Philippe
Was this reply helpful? Yes No

‎04-16-2020 09:40 AM

HP Recommended

@pneron

 

I'm unable to pull up any information about this BluRay drive. is this an HP BluRay product?

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎04-16-2020 11:54 AM

HP Recommended

I am unsure, which is why I sent the original tech info from Mac book my preferences as well as a screenshot. The original order said it was "4K Blu Ray drive, TopElek USB 3.0 External Harddrive CD/DVD Burner/Write". However, when I looked at the tech specs from my Macbook preferences, it said: "hp BDRW BU20N.

Does that mean this device is compatible with a "hp BDRW BU20N" device?

 

 

Thanks

Philippe
Was this reply helpful? Yes No

‎04-19-2020 09:40 AM

HP Recommended

@pneron

 

This could be a driver issue with your MAC recognizing it as a different product since this doesn't seem to be an HP Product

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.