Blue Screen Error B305DFF9

[Aiole]

If the printer sits idle for a few minutes, the display turns to a blue screen with the following number on it:B305DFF9, and the printer then becomes inoperable.

If I unplug it and plug it back in, the blue screen goes away and I can print, but if I leave it for more than a few minutes the blue screen returns.

I have tried resetting the Wi-Fi, to no avail. Any solutions out there?

[Kumar0307]

@Aiole, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck at this error.  Check for any jams inside the printer, refer to - A 'Paper Jam' Error Displays

Make sure the print carriage is moving freely.

Unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check if you can bypass the error to access the home screen of the printer.

If yes, let us try this:

Go to Setup > Tools > Restore to factory defaults

If this does not help, I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!