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‎12-30-2021 05:42 PM

HP Recommended
Product: Envy 4520

My printer will not work at all. Just a plain blue screen and you can’t even power it off. Tried unplugging it wand waiting to plug it back in, but same results. 

Category:
2 people had the same question
1 REPLY 1

‎01-05-2022 01:22 PM

HP Recommended

@Do4kids

 

Welcome to the HP support community.

 

I understand that you are getting a blue screen on the printer, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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