Borderless print on tabloid not working with OfficeJet Pro 9730e

[s-st-laurent]

I've invested 5-6 hours trying to print borderless on my new OfficeJet Pro 9730e. I should have tested that function the minute I bought the printer. But now two months later, I need to solve this problem and print with no margins on 11X17 paper 235 msg.

I tried so many configs: 

- adjust printing menus in my software: Photoshop CS6 (jpg, tif, psd, psb, 100% or full page) or Affinity Studio or HP Smart (up to date version)

- compare results with menus on the printer, trays adjustements, paper sizes (A3 and tabloid) , type of paper (heavy or photo), microsoftware up to date

- printer spec in Windows to tabloid

What other suggestion would you have ? Thanks !

[Dragon-Fur]

@s-st-laurent 

Welcome to the HP Community --

Consider --

• → Load paper according to user guide
• → Alert the printer to the paper size / type → EWS - Tray and Paper
• → Check / Update the printer firmware

• Windows?  → Install the full driver printer software
• Windows? → →  Adjust Printer Properties > Tab Advanced > Driver to use the HP driver and not the IPP / Microsoft driver

Details / Examples

========================

Load Paper / Load Media

The paper can only be loaded in the printer "just so", that is, according to the instructions in the user guide.

Load paper according to the instructions in the user guide

 User Guide - HP OfficeJet Pro 9730e Wide Format All-in-One Series

 Starting on Page 13

 Do not skip Step 9

==============================

Printer - Paper Size / Type - Tray and Paper

Open your Browser

Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next (as available)

Section Print > Default Print Options > Select default options / tray

EWS_9135_Tray_and_Paper_9

EWS_9135_Print_Default_Print_Options_9

=================================

Check / Update Printer Firmware

 User Guide - HP OfficeJet Pro 9730e Wide Format All-in-One Series

Page 28

OR

Update printer using the embedded web server (EWS)

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Section General > Firmware Update > Firmware Information > Check for Update

Section General > Firmware Update > Firmware Updates

-- Important –

Read the Note regarding Firmware update choices.

EWS_9135_General_Firmware_Update_3

=====================

Printer Software - Full Driver

The full driver printer software should be installed to gain access to all the Printing Preferences (print features).

Web Page

Download, Save, Install > Restart computer

HP OfficeJet Pro 9730 Series EasyStart Printer Setup Software - Offline Use Only 

• Open the Web Page
• Download, Save, and Install the software.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.
• After the software is installed, Restart the computer and log in

=====================

Prerequisite / Pre-Work completed:

The full driver printer software has been installed to support printing from Word.

Printer Properties - Advanced > Driver

Envelopes generally do much better using the printer relevant full driver AND having Printer Properties set to use that driver.

Example - Windows - Printer Properties > Advanced > Driver

Settings > Bluetooth & Devices > Printers & Scanners 

Select Printer from list

Select Printer Properties

Tab Advanced > Section Driver

Select the installed HP Driver

Printer_Properties_Reprint_11

===================================

Message Content References

Take advantage of the extensive HP Video collection !

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9730e Wide Format All-in-One series  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[s-st-laurent]

Thank you for your help!

I was confident I had all the latest drivers after seing  such messages both on my printer panel (regarding the microsoftware) and on my computer (for HP Smart printing software). But I downloaded the zip file HP Smart Universal Printing Driver for Windows V4 (64-bit) on HP Web site and my problem seems all solved.

This solution and my notes below may help other users. I've learned a few things:

- only tray 1 of this printer accepts different thickness of papers, i.e. more heavy. There are only a limited selection of regular papers in tray 2.

- Direct printing from HP Smart does not accept psd and psb Photoshop files

[Dragon-Fur · Accepted solution]

@s-st-laurent 

You are welcome.

===========================

Drivers and Apps

The HP Smart Universal Printing Driver is a nice solution --

It auto-sets some of the underpinnings and leaves others for the user to sort.

-- For those reading --

• HP Smart Universal Printing Driver is not same animal as the HP Smart application.
• HP SUPD prevents conflicts by only allowing compatible settings to be selected together.

HP Smart Universal Printing Driver (SUPD)  

and

HP Smart UPD - Supported printers

=========================================

Tray and Paper

True - there are paper sizes / types for each intake Tray.

Use EWS or the Media Specifications

EWS provides information on paper size and types for each tray.

Borderless Printing

Yes (up to A3/11 x 17-in)

Copier Reduce/enlarge	25 to 400%
Copier Settings	Copies; Size; Quality; Tray Selection; Lighter/Darker; Paper size; Resize; Paper Type; Two-sided; ID Copy, Collate; binding Margin; Enhancement; Crop; Copy preview

Key Media Sizes Supported (imperial)	4 x 6 in; Letter; Legal; 11 x 17 in; Envelopes
Key Media Sizes Supported (metric)	10 x 15 cm; A4; A3; Envelopes

Standard Media Sizes (duplex, Imperial)	Legal, Letter; executive, Ledger
Standard Media Sizes (duplex, metric)	A4; B5; A3
Standard Media Sizes Supported (imperial)	Letter; Legal; Government Legal; Executive; Statement; 3 x 5 in; 4 x 6 in; 4 x 12 in; 5 x 5  in; 5 x 7 in; 8 x 10 in; L; Photo 2L; Envelope( #10, Monarch); Card (3 x 5 in, 4 x 6 in, 5 x 8 in); Tabloid(11x17 in)
Standard Media Sizes Supported (metric)	A4; A5; A6; B5 (JIS); Envelope (DL, C5, C6, Chou #3, Chou #4); Card (Hagaki); A3

Media Handling, Document Finishing	Sheetfed
Media Size (facet)	Letter; A4; Legal; B5; Tabloid; A3
Media Sizes Custom (imperial)	Tray 1: 3 x 5 to 11.7 x 17 in; Tray 2: 8.5 x 11 to 11.7 x 17 in
Media Sizes Custom (metric)	Tray 1: 76 x 127 to 297 x 420 mm; Tray 2: 210 x 297 to 297 x 420 mm
Media Types	Plain; HP EcoFFICIENT; HP Premium Presentation Matte 120g; HP Tri-fold Brochure Glossy 180g; HP Brochure Matte 180g; HP Brochure Glossy 180g; HP Advanced Photo Papers; Light 60-74g
Media Weight Recommended (imperial)	16 to 28 lb, bond
Media Weight Recommended (metric)	60 to 105 g/m²
Media Weights Supported, By Paper Path (Imperial)	9 to 66 lb bond (plain media)
Media Weights Supported, By Paper Path (metric)	34 to 250 g/m²

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"