Borderless printing issue

[Ninnananna]

This is a persistent issue and drives me completely nuts. Still after a couple of years the same problem continues! My HP OfficeJet Pro 9010 disappeared from my desktop list, so I had to re-install it. After the installation, I'm no longer able to print borderless Word documents - how come?? I've selected all the possible settings in the Printer Properties. I've also had a look at Advanced and Page Setup, and asked AI. All seems to be fine, but when im on the Print Page, the document still shows white borders and prints them too. How can I bring back true borderless printing, the way I had it before??? Please someone help!!!

Also, if someone could tell how to make printing settings PERMANENT (i.e. A4 size) without reverting back to factory settings each time, that would be great.

Thanks.

[Rita_R2]

Hi, @Ninnananna, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

Fix print quality problems | HP inkjet printers | HP Support

Resolve print quality issues with the HP Print Quality Diagnostic app | HP Managed printers - YouTub...

Resolve print quality issues with the HP Print Quality Diagnostic app | HP Enterprise printers

https://support.hp.com/us-en/document/ish_12105532-12105580-16

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[Ninnananna]

Thanks Rita_R2,
I appreciate your help but going through those links will take ages and it's not targeted at my computer, so, not very helpful. However, I found the solution myself, which should be much easier to resolve than the need to come here online to ask for help. It should be just a couple of clicks away, especially when the settings show that everything is working, rather than spending hours on a simple solution that should be obvious.  What I'd really appreciate you do, and what would be super helpful, is convey my message to HP official team and request them to make these steps MUCH EASIER AND STREAMLINED, so that the HP printer talks properly to Win11 and is able to identify the setting (or clash of settings) so that it can be fixed within minutes - like I did eventually, when I acTually KNEW where to search. The solution is simple: there is a clash in settings: My HP desktop app showed everything correct, including A4 paper size; however the Control Panel setting, when clicking on the Default Printer's 'Printer properties' and 'Device Settings', showed Letter size. Once I changed this to A4, it corrected to true borderless.  
It's absolutely frustrating when we have to spend time on silly things like this each time there is a re-installation!  I am also deeply frustrated that the HP settings keep changing to Letter, despite my geographical zone being outside of USA and I keep manually setting my HP to A4. If there is a direct, easy, fast way to fix this setting permanently, PLEASE DO LET ME KNOW. 

I need to share this level of detail because it is so frustrating, after years of being in this loop. If HP doesn't fixt the user friendliness, next time I will not buy a HP.

Thanks for your prompt reply and assitance. I appreciate it.