Borderless printing still leaving a white edge

[JennyJay]

I have recently had to purchase a new PC (64bit) and printer, HP Officejet Pr9025e but I have found that when using borderless printing it is still leaving a white edge despite 

selecting A4 - borderless. This was fine with my old PC and old Word.

Because it was printing in compatibility mode Ive re-created the document again in the latest version of word.

Ive set margins to 0 and the preview shows no gaps however it is still printing a white gap on the right of the page.

Can anyone help please. I make greetings cards and need borderless.

[Anand_Andy]

Hi @JennyJay,

Welcome to the HP Support Community

I understand you are facing a printing issue with your HP Officejet Pro 9025e printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• I would like to know if the printer has been installed with full feature software? ( if not click here to download the full feature software)

While you respond to that, I request you to follow the below steps to resolve the issue:

Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes.

NOTE: You cannot print a borderless document if the paper type is set to Plain paper. (Select appropriate media)

NOTE: Before printing a borderless document, open the file in a software application and assign the paper size. 

NOTE: Not all applications support borderless printing

Steps: Print borderless documents (Windows)

• Load paper into the tray. 
• On the File menu in your software application, click Print.
• Make sure the printer you want to use is selected.
• To change settings, click the button that opens the Printer Properties dialog box.
• Depending on your software application, this button might be called Properties,
• Options, Printer Setup, Printer, or Preferences.
• Click the Paper/Quality tab, and then click the Advanced button.
• In the Borderless Printing option, click Print Borderless, and then click the OK button.
• In the Media drop-down list, select the appropriate paper type.
• Click OK, and then click Print or OK to begin printing

If the issue persists then please go ahead and update the printer firmware:

• Click here to download and install the latest printer firmware from your printer which was released on 30th June 2022.
  • Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

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