Box says HP envy inspire 7955e, printer says HP envy inspire 7900e

[teri4474]

I just bought a HP envy 7955e, specifically because I looked it up and said it could print up to media weight of 80lb. I need to be able to print on cardstock. I got the printer all set up, and it prints on my 60lb cardstock - but streaks on the second line down. Only the 2nd line. And it also comes up as a 7900e. So, did the wrong printer get out into the box? 

[Dragon-Fur]

@teri4474 

Welcome to the HP Community --

The 7955e is the model -- the 7900e is the model series.

The  models in the series all use the same software.

The models in the series generally support the same specifications, too.

Product Specifications for the HP ENVY Inspire 7955e All-in-One Printer (1W2Y8A)

and

Media Size (facet)	Letter; A4; Legal; 4 x 6 in
Media Sizes Custom (imperial)	Main Tray: 3.85 x 8.5 to 5 x 14 in; Photo Tray: No custom sizes
Media Sizes Custom (metric)	Main Tray: 97.79 x 215 to 127 x 355 mm; Photo Tray: No custom sizes
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 80 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; Photo Tray: photo paper: up to 300 g/m²

One of the common misconceptions is that paper is paper is paper.

Paper types differ widely.

A simple example - Photo Paper

Amazon - HP Premium Plus Photo Paper, Glossy, 5x7 in, 60 sheets (CR669A)  

"Card Paper" is not photo paper.

Paper types or not interchangeable.

Important

The printer does not list "HP Card Paper" as an option,

In general, this means that the Office standard of Index paper / HP Card Paper (110lb / 200gsm) is not supported.

What to do?

The printer supports Brochure Matte / Glossy paper --  HP Professional Paper

If you can stand it, use that.

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Notes – Paper Types

Photo Paper might be supported to 250 gsm, or, if specified, to 280 or 300 gsm.

Supported photo paper types vary – Photo paper types, sizes, and weights are printer model dependent.

For example, HP Advanced Photo paper is 250 gsm.

Do not select Photo paper if you are actually using a different paper type.

Do not attempt to use 300 gsm photo paper in a printer that does not support paper in that weight class.

Index card paper is an ISO paper type.

On a printer that supports “card paper”, HP Card paper -- unless otherwise specified -- is defined as Card / Index paper and is generally supported to 200 gsm. 

If “card” paper is not listed in the Specifications, paper in this weight class might NOT be supported.

HP Brochure and HP Professional paper are typically the same weight.  Brochure paper comes in two print surfaces:  Matte and Glossy.  HP Brochure / Professional papers are 180 gsm in weight.

HP Presentation Paper is a lighter weight “brochure” type paper at 120 gsm.

If the “heavy” paper type is generally supported but is not listed in the job configuration Properties, select the closer alternative: For example, in Properties > select “Brochure” / “Professional”.

Plain Paper is typically defined as standard office paper at 16-24 lb in weight.

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References / Resources

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HP Printer Home Page - References and Resources

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Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

  HP ENVY Inspire 7955e All-in-One Printer  

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Envy Inspire 7900e

Including...

 HP Envy Inspire 7255e | 7955e All In One printer How to print a Borderless 4x12 Panoramic Photo

 HP Envy Inspire 7220e 7255e All In One printer How to print a 2 sided 4x6 photo or Duplex Photo

This tutorial shows how to print a 2-sided 4x6 inch photo on the HP Envy Inspire 7955e printer.

The HP Envy Inspire supports 5x5, 5x7, 4x6 Photo Duplex, 4x12 Panorama as well as Letter and A4 photo prints.

Example in the video uses supported HP Matte Photo Paper

 

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