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Locked

‎03-17-2025 06:12 PM

HP Recommended
Operating System: macOS 12.0 Monterey

Printer is about a month old, printed all of 10 pages and it will not turn off. The button doesn't work to shut it down. Not only that, I can't get a firmware update to launch, it downloads and downloads and then errors out. I feel like this purchase has been a waste of money.

Category:
1 REPLY 1

‎03-18-2025 01:13 AM

HP Recommended

Hi @Nancy-80121 

 

1.  Make sure that your printer is plugged directly to a power outlet.

  • ferRX_1-1742282545172.png

2.  Then you can download the firmware update from the next link:

>> https://ftp.hp.com/pub/softlib/software13/printers/OJP9120_OJP9120e/6.23.2.13/OJP9120_OJP9120e_6.23....

 

  • ferRX_2-1742282643473.png

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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