Brand new printer not printing

[PhilH1975]

I have just purchased a deskjet 3720 printer. I setup the printer and everything looks like it has set up successfully. It shows printer is available inHp smart app. I am printing from Microsoft surface, when I press print , the printer makes a small noise and then stops. There are no jobs I the queue, but the printer doesn’t print. Any suggestions on what the problem is.

[Nal_NR]

Hi @PhilH1975,

Welcome to the HP Support Community.

I understand that you are facing issues with your brand-new printer. I'd like to help!

Are you getting any errors?

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Meanwhile, download the Hp Print and Scan doctor and see how it goes.
 

You may also refer to this link here for more options. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @PhilH1975,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!