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‎06-16-2026 08:03 AM

HP Recommended

Upon opening the box, my starter black ink cartridge is broken. I can’t continue setup on the printer. Is there a way to order a new one? I have gotten a regular cartridge and it still won’t let me complete printer setup. 

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1 REPLY 1

‎06-16-2026 10:11 AM

HP Recommended

This is a warranty problem. 

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

It may be possible to bypass the requirement for setup cartridges but that is useful on printer that have  actually gone through setup and then later on, got accidently reset to factory conditions.

Let me know if there is a warranty problem.

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