Broken drivers page for Officejet 6500A E710A

[y0shi]

Hi,

Your download page is broken.

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6500a-e-all-in-one-printer-series-e710...

I get this error message:

We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again.

No matter which operating system I choose. this used to work but now I can't download the drivers,

please fix that.

[Jeet_singh · Accepted solution]

HI @y0shi,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I see that you are having issues while installing the OfficeJet printer on your Windows 10 system. I would recommend a clean install of your printer as suggested below:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.

Now restart your computer again.

Open the Run window again, type “services.msc” and press ok to get services window.

Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

Repeat the same exercise on “Function Discovery Resource Publication” as well.

Now Click on this link: http://ftp.hp.com/pub/softlib/software12/COL34837/mp-109389-3/OJ6500_E710a-f_1315-1.exe to download and install the full feature software for this printer.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[y0shi]

Hi, and thanks for the reply.

I was actually just looking for the drivers link you've posted:

http://ftp.hp.com/pub/softlib/software12/COL34837/mp-109389-3/OJ6500_E710a-f_1315-1.exe

Thank you!

As I've mentioned, the official support page for the printer is broken and doesn't show the drivers (this shows for any operating system chosen):

[Jeet_singh]

Hi @y0shi,

Thank you for replying,

As I understand this could be an issue with the browser. 

Please go ahead and install the drivers and let me know how it goes for further assistance!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[y0shi]

This wasn't a browser problem, I checked with multiple browsers.

However... I am happy to say its resolved! The page now works and the driver link is available.

Thank you!

[Jeet_singh]

Hi @y0shi,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,