Broken setup cartridge

[Natalie861]

I have a HP officejet pro 9012e and it's from family who have purchased it and never used. It's out of warranty so I came to setup to use myself and realised the black setup ink has leaked and burst all over the box so I can't use it. I signed up to instant ink and arranged for new ink which I have just tried to use but the printer still requires setup ink. How do I resolve this? 

[A_Gayathri]

Hi @Natalie861,

Welcome to the HP Support Community!

To Bypass Using Setup Cartridges for HP OfficeJet Pro 9012e All-In-One Printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Let me know if this helps.

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