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‎10-24-2020 04:01 AM

HP Recommended
Product: Mac- Book pro
Operating System: macOS 10.15 Catalina

Buongiorno, sul mio PC compare il pop-up "HPDM-framework cambiare damage your computer".  Ho provato ad aggiornare il software dal PC ma la procedura di blocca. Ci sono nuovi driver da scaricare per la stampante?

Grazie,

Loredana Cardara

Category:
4 REPLIES 4

‎10-24-2020 09:10 AM

HP Recommended

Hey @Lory3  !

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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‎10-24-2020 01:56 PM

HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

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‎10-25-2020 01:19 AM

HP Recommended

bryan solution doesn't work. same alert after package installation.

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‎10-25-2020 10:54 AM

HP Recommended

Can you verify that you removed your device using the "System Preferences/Printers & Scanners" menu?

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