Bypass Error Message "New unused Cartridges must be Used to startup the Printhead"

[rlionel8]

I received my printer and it always says "new, unused cartridge must be used to startup the printhead".  I have new original cartridges from HP in there and already bought another new original pack of cartridges and tried to change it, it always shows this error and doesn't work. I NEED to be able to print TODAY! Please someone help us bypass the error message and let me PRINT!

[BeemerBiker]

These videos were created by HP support.
Possibly one or more of them might be useful.  Look for one that shows unboxing or initial setup

You must use setup cartridges the first time you use the printer.  Do not mix the setup cartridges with the new ink you bought.   To determine if your ink cartridges are fake, click the spoiler.

Spoiler

To check if an HP toner or ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine. Tips on avoiding counterfeit ink.


Non HP ink can be used on this list of HP printers, If you get a message the ink is not genuine the latest firmware will fix the problem ONLY IF your exact model is listed. Some printers manufactured before 2016 can also use non-HP ink. Those printer are also listed in that document.

General ink cartridge help
The below type is unlikely to work.

These LaserJets can use any type of toner, but once the firmware has been updated they only accept HP toners. Either new or refilled as long as the toner has an HP chip in it. HP is not the only company that wants their own ink used. The last time I checked, Epson, Canon and Brother all do the same.

Laserjets 452, 500 575 look here for authentication

When to Replace Setup Cartridges with New Ink

For HP inkjet printers that use setup printheads or setup cartridges (such as Designjet or Photosmart models):

• The printer will guide you via front‑panel messages.
• After the initial setup procedure is completed and the tube/ink system is initialized, the display will prompt you to remove the setup printheads/cartridges and install “normal” printheads/cartridges.
• You should not remove setup printheads or cartridges before this message appears, since correct completion of the setup is vital for proper printer operation.

In short, replace the setup cartridges with new, regular ink cartridges when the front panel explicitly instructs you to do so after setup has finished.

[rlionel8]

Hi, i used the setup cartridges...And it still shows this error "New unused Cartridges must be Used to startup the Printhead"

I found some solutions online to go in a OOBE mode by clicking backwards 4 times, but it doesn't work on the 9120e. Can you please tell me how I can activate this on the 9120e?

[BeemerBiker]

There is something wrong, especially if the setup cartridge is rejected.  

You need to make a warranty claim.   If this is a new printer you have paid support.

Click here to check warranty
You can also contact the closest authorized service center
If you have (or get) a service order number you can check for status here.
Click here to read how to dispute a warranty.

Click here for: Rights in the EU.

How to contact an HP agent:

Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.
If your HP product is out of warranty you can extend your PC coverage with HP Care Packs as described here.

Let me know what you find out.