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‎01-15-2020 05:42 AM

HP Recommended
Product: Envy Photo 7858
Operating System: Microsoft Windows 10 (64-bit)

I bought an open box printer and do not have the setup cartridges. How do I setup my printer?

3 REPLIES 3

‎01-15-2020 05:59 AM - edited ‎01-15-2020 06:06 AM

HP Recommended

@BDlugoss 

Hello,

When we buy a printer the ink cartridges must be supplied (included) in the original packaging of the printer.
As a first step, I recommend that you go to your dealer or equipment supplier to replace the printer with a new one.

If the seller or hardware provider doesn't want to know, I recommend that you Contact HP in your country/region or via Messenger on Facebook.

In case of need, please do not hesitate to solicit us.

Cordially, 🙂



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‎01-15-2020 07:01 AM

HP Recommended

As I stated in my original post, it was an open box. I have read other posts where a private message has been sent to tell the user how to bypass the setup cartridge. That is what I would like to know how to do.

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‎01-15-2020 07:23 AM

HP Recommended

@BDlugoss 

Thanks for your return,

You should only modify the specified fields and please do not upload them publicly in the community. I sent you a private message with the required information.

If the problem persists, I invite you to go to your dealer to replace the printer with a new one with ink cartridges included.

If you still have the same problem, I recommend you to Contact HP in your country/region.


I am at your disposal if the needed.


Best regards, 😉



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