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‎09-22-2021 01:14 PM

HP Recommended
Product: Deskjet 4122e
Operating System: Microsoft Windows 10 (64-bit)

Hi, I'm having problems installing HP Deskjet 4122e.  The user has managed to discard the setup cartridges and I'm trying to find a workaround other than buying a new printer.  There appears to be a fix however HP is being very coy about it.  Please can someone send me the fix.  Many thanks. 

1 REPLY 1

‎09-25-2021 11:58 AM

HP Recommended

@Madmetal

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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ECHO_LAKE
I am an HP Employee

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