Bypass setup cartridge requirement

[Satin_Quartz]

Hi

Our concert band have recently been donated a printer. We bought HP ink for it, but have come to set it up and it displays a message when powering on that it needs the setup cartridges.

Having never heard about setup cartridges before, I had to search around and found out they should come with a new printer, but ours didn’t as it was donated - who knows where they actually went!

Is there any way to bypass this so we can use the inks we purchased?
Or will HP supply setup ink even though we have no proof of purchase?

Otherwise a perfectly good new printer is going to waste!

Thanks in advance

[Echo_Lake]

@Satin_Quartz

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 
 

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