Bypass setup cartridges for HP Envy Photo 7858

[davebal1]

I bought an HP Envy Photo 7858 renewed from Amazon.  I had a HP envy photo 7155 that had printing problems so I bought new hp cartridges from Samsclub.  After I installed the new cartridges the printer still did not print properly, so I ordered a  renewed HP printer specifically to use the new 64XL cartridge I bought from Samsclub.  I got an error message indicating the cartridges could not be used in this printer.  I understand that this problem has occurred previously and can be bypassed.  How does that work?

[KrazyToad]

@davebal1

Welcome to HP Support Community

I would like to help
 

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

If the issue persists we will try changing some settings in the Support Menu before using the regular 64XL Cartridges

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Thank you

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