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C4700 Printer won’t connect to wifi

HP Recommended
HP C4700 Photosmart All in one
Microsoft Windows 10 (64-bit)

I have tried all the HP guides and virtual support options and still can’t it to connect.  I have an HP660 all in one wireless printer in my home and it connects fine.  I have reset the router, uninstalled, reinstalled drivers, have used the HP utility for fixing issues.  It goes all they way through the set up, gets to the point where it recognizes my wireless setting from my surface, and then it fails to connect.  One error I have received is shown here.   “An error occurred while processing your request.  Reference #30.8d273017.1543667268.227a063”. I have tried the WPS connection via my router and the printer - no luck.  

Any thoughts short of trashing the printer or using a USB connection in 2018?

 

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HP Support Agent
HP Support Agent
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@smuget

 

Welcome to HP forums, I see that you are getting printer connectivity issues.

 

Manually connect the printer to your network 

  1. Gather the following items:

    • Network name (SSID)

    • Network security password (WEP key or WPA passphrase)

    • A computer that is connected to your wireless network

  2. Disconnect any USB or Ethernet cables from the printer.

  3. On the printer control panel, select the Setup, Network, or Wireless menu.

  4. Select Wireless Setup Wizard, then follow the on-screen instructions to connect the printer to your network.

Temporarily disable firewall software on the computer

  1. Return to the Print and Scan Doctor window, and then click Network.

    Figure : Click Network in the HP Print and Scan Doctor window

    Click Network in the HP Print and Scan Doctor window.
  2. In the drop-down menu, click Troubleshooting Firewalls.

    Figure : Click Troubleshoot Firewalls in the drop-down menu

    Click Troubleshooting Firewalls in the drop-down menu.
  3. Click the name of any firewall software on your system that has an Enabled status, and then click Disable.

    Figure : Example of the Troubleshooting Firewalls window

    Image: Example of the Advanced Info window
  4. Try installing the HP driver and software again.

You can refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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The step you show to temporarily disable firewall does not come up as an option for me.  I only get the first and third option.  I downloaded the latest version before trying your recommendations.

 Screenshot (3).png

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HP Support Agent
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@smuget

 

Thanks for the reply.

I appreciate your time and effort.

 

What happens when you select the printer and click on next.

 

Cheers.

Sandytechy20
I am an HP Employee

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