CANNOT INSTALL PRINTER WITH ERROR CODE 2753

[jc4558]

CANNOT INSTALL HP OFFICEJET PRO 8740 ALL IN ONE PRINTER BECAUSE OF ERROR CODE 2753

[Kumar0307]

@jc4558, Welcome to the HP Support Community!

I understand you are trying to install the printer. To assist you better, where do you see this error? Is it on the printer screen or the computer?

Are you trying to install the HP Smart app or the full-feature printer driver?

You may download the HP Smart app from the Microsoft Store.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Also, check if the firewall is blocking the instalation.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[jc4558]

The error is on the computer, I am trying to install the full-feature printer driver. The smart app doesn't help.  When I run the print doctor the result is computer cant find the printer, even though I've connected it to the computer, I've tried the wi fi the printer cant be found

[jc4558]

I tried installing of the link you sent me, the result was "Installation Error" The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The Error Code is 2753.

This is what pops up everytime I try to install

[Kumar0307]

@jc4558

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!