CD-ROM & HP Smart Install USB Device Error

[streetsweepr74]

Hello

my DVDRW is not working properly, because it has become linked to the install of my printer. when i enter device manager, and expand DVD/CD-ROM drives, the HP Smart Install USB Device is the only thing that shows up.

Before using a HP utility to disable the smart install, where my DVDRW would usually show up on my computer, only the files necessary to install the printer would show up under F drive, as if that was my DVDRW. And I even had a partition on my pc with the files, listed as a CD-ROM

I've tried disabling everything I could, uninstalled the printer and software. unplugged my dvdrw and plugged it back in. I cannot get my dvdrw working. this stupid printer software is impeding it somehow.

short of a reformat, is there any way to get this junk off my pc and get my dvdrw back?

Thanks

[Jeet_singh]

Hi @streetsweepr74,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you.  I reviewed the post for assistance regarding disabling smart install. I will be glad to assist you here.

To provide you with an accurate solution, I'll need a few more details: 

Could you provide me with the exact model of the printer, computer? ? Use this link to find it: http://support.hp.com/us-en/document/c03754824

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did this happen after a recent software update or upgrade to Windows 10?

In the meantime, let's try these steps here: 

Here's a related HP Forum post which seems to have helped others: Click here

Please respond to this post with the details and with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[streetsweepr74]

The printer is a HP Laserjet P1102W

[Jeet_singh]

Hi @streetsweepr74,

Thank you for replying,

As I understand you are using HP LaserJet P1102W, and having trouble installing the printer. Don't worry I'll be really glad to help you.

Just wanted to check if you have followed the steps suggested in the support forums which has the instructions to perform a clean install.

Please perform the steps suggested and get back to us with the results for further assistance. 

Eagerly waiting for your response,

Regards,

[streetsweepr74]

I already had the printer installed

The issue is that the printer somehow installed itself as a cd Rom hardware device. I can't get rid of it, and it's impairing my actual DVDRWs ability to function

[Jeet_singh]

Hi @streetsweepr74,

As I understand you have followed the steps suggested and still having the issue. I would personally suggest you contact our HP phone support so that they can remotely take control of your PC and help you check the settings.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,