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‎11-17-2024 02:37 PM

HP Recommended
Product: HP Color LaserJet Enterprise CP4525dn Printer
Operating System: Microsoft Windows 11

I have a CP4525dn printer. It has the duplexer integrated. Only on my windows 11 computer is this issue happening. Each time I reboot I have to manually set the Duplex Unit for 2 sided printing in the Printer Properties. 

mecrox_0-1731879254802.png

Once set it works fine until I reboot. Then it goes back to being not installed. Is there a registry key or something I can set to make this stay Installed?

Windows 10 this works fine and I do not have to reset the duplex setting. 

2 REPLIES 2

‎11-17-2024 03:22 PM

HP Recommended

You are using a embedded Windows driver which does not support all features properly. You should be using the HP Universal Printer driver for proper support of all functions. Delete your current printer and then download and install the HP UPD driver.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-18-2024 11:33 AM

HP Recommended

I tried your suggestions and found the issue remained. I decided to reset the print device to defaults and reconfigure. This seem to resolve my issue. I am not sure why that worked but it did. Thank you for the reply.

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