• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-02-2021 10:56 AM

HP Recommended
Product: LaserJet CP5525dn
Operating System: Microsoft Windows 10 (64-bit)

Here I have a CP5525dn printer. I cannot get the admin userid password. 

 

I have tried a factory reset, several times, but the webpage still does not allow me to change any settings. There is still a 'login' link the upper right. No userid/passwords seem to work. I have tried the normal ADMIN/admin admin/password/[blank] combinations, but nothing works.

 

The instructions (https://support.hp.com/gb-en/product/hp-color-laserjet-enterprise-cp5525-printer-series/4073016/docu... to perform a cold reset do not seem to match my machine. During the startup I do not get the three leds illuminated, and pressing or holding the 'stop' button has no affect. 

 

Can anyone please suggest how I can get this password?

 

It has old firmware (2131305_192066) which I will update. But, I cannot see this being the issue or going to give me a password. 

 

 

Category:
1 person had the same question
1 REPLY 1

‎01-02-2021 11:13 AM

HP Recommended

So.... this often happens when you spend hours trying to solve the problem and post to a forum. You solve it!

 

I put a USB disk into the inboard USB socket to update the firmware. Then, on startup, I was able to see the lights! I pressed the stop button and was able to perform a cold reboot.

 

I now am able to access the full admin menu in the web config page without a password. Perfect!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.