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Locked

‎03-14-2024 12:24 PM

HP Recommended

I'm probably not completely satisfied.

 

HP Scan in all its glory, (there you can, among other things, choose which destination you want to send the scanner file to). But in the program that I miss, this HP Scan was only a part. There, you could, among other things, clean and aim your cartridges, for example.
My new Deskjet 2800 printer is deceptively similar to my old Deskjet 2600 so I guess my old program should also work for my new printer.
Does anyone happen to have an installationfile for this program that I'm looking for and want to share??

/hans peter

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2024 10:23 AM

HP Recommended

Now my problem is solved. A member of HP Customer Support remotely controlled my computer to ensure that I now have HP+ and HP Smart with advanced features. Now my printerprogram has enother look than earlier, but at least the capabilities I requested.
Thanks, Maria, at HP customer support.

/han peter

View solution in original post

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4 REPLIES 4

‎03-18-2024 09:31 AM

HP Recommended

I am still not satisfied with this matter .

Got desperate and deleted all the entries I could find with HP in the name in both Control Panel and Installed Apps in Windows. Also removed all my printers from the HP account and from Printers and scanners in Win11. My intention was to reinstall my printer HP DeskJet 2810e from scratch.

 

So I did and reinstalled it via 123.hp.com. The result is that I now have HP+, HP Smart and two printerchoises in Printers and scanners in Win11, - but still no HP Printer Assistant and HP Smart Advanced.

 

When I perform this trick

hans_peter2_1-1710775252985.png

I have the following choices and results:

hans_peter2_2-1710775337273.png

But no list with HP Printer Assistant in it as described. But is it really Printer Assistent I am looking for? Not actually HP Smart Advanced?

 

To avoid any misunderstanding, - it should look like this when I open the printer program. (I found at least an image in my former computer.) Is it possible to achieve this?

hans_peter2_3-1710775430863.png

k.r.

/hans peter

 

 

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‎03-18-2024 10:19 AM

HP Recommended

Forget HP Printer Assistant. How do I get HP Smart Advanced?

/hans peter

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‎03-18-2024 10:34 AM

HP Recommended

According to this HP video https://www.youtube.com/watch?v=fJuz_nkb7FY

 

Alignment and head cleanings are performed through the HP Smart App.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎03-19-2024 10:23 AM

HP Recommended

Now my problem is solved. A member of HP Customer Support remotely controlled my computer to ensure that I now have HP+ and HP Smart with advanced features. Now my printerprogram has enother look than earlier, but at least the capabilities I requested.
Thanks, Maria, at HP customer support.

/han peter

Was this reply helpful? Yes No
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