Can I get the old HP scan software for the Laserjet M276n

[LemurLes]

I keep having problems with my M276 losing scan capability. I have uninstalled and reinstalled several times. The print function works, but the printer isn't recognised by the HP Smart app. I have become used to the simplicity of the old HP Scan program, with the option to add pages before sending it to the folder, so would love to reunite both printer and scanner with something that works. 

[zoey7886 · Accepted solution]

@LemurLes, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP scan software! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems like you are experiencing issues with scanning on your HP LaserJet M276n, and you would prefer using the old HP Scan software that allows for additional functionalities like adding pages before saving them to a folder. While the HP Smart app is the current preferred application for managing HP printers, it is understandable that some may prefer older applications.

Unfortunately, HP typically does not offer old versions of their software for download. However, you can try troubleshooting your current issues or explore any existing support documents that might help resolve the scanning capabilities:

Check Connection:

• Ensure your printer is properly connected to your computer either via USB or network connection. Sometimes the software might have issues due to connection errors.

Update Software:

• Make sure you are using the latest version of HP Smart or any available drivers for your printer model. Visit HP's website to download any updates to your printer software.

HP Scan and Capture:

• You can attempt using HP Scan and Capture, another software that offers scanning capabilities and is available in the Microsoft Store.

Use of TWAIN Drivers:

• If you use TWAIN-compliant software, that might offer more advanced scanning features similar to those you were accustomed to with the old HP Scan software.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[LemurLes]

Zoey7886

Thanks for taking the time to reply.

I found a site that offered the old HP print and scan doctor program. I was having no success in getting my scanner to work with anything that HP offered. I had reinstalled the driver downloaded from HP twice with no luck. HP Smart kept telling me the printer was offline, despite having printed several documents from other programs. Windows Fax and Scan was fine, so the system knew the printer/scanner was there. The HP Scan and capture program didn't find the printer at all - probably because (shame on me) the printer isn't wi-fi enabled, so I was increasingly frustrated with HP's 'assistance'. 

Having downloaded the HP Print and Scan Doctor, I ran it and straight away it worked without a hitch.

I don't know what HP's policy is with regard to 'old' products but I certainly felt let down in this event.

My old Laserjet 3052 has kept running for years giving great service (although the scan on that doesn't work also), with a seemingly never-ending cartridge (changed once since I bought it well over twelve years ago), but the M276 has been a pain on too many occasions.

[zoey7886]

@LemurLes, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,