Can an account be deleted?

[Gertrude5]

Hi,

I would like to get my 3 hp accounts deleted so I can create a new one in a new region. I had one in the UK and when I moved to the US I had to create a new one and link my printer, now I have moved to France. I tried to create a new account but this has somehow linked to the US account as well. I now have 3 email addresses used up and don't have anymore to use.

My case,

>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

on this has been closed without informing me why and the account(s) have not been moved as subscribing to ink still points to the original regions. Is this something that can be done at all?

Thanks,

Gertrude

[Meghana_10]

Hi @Gertrude5,

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how concerning this must feel, especially since you’ve created 3 accounts with 3 different email addresses.

Let’s walk through this together in a clear, step‑by‑step way so you can fully delete the old account and start fresh under a new name.
 

Steps to delete your old HP account

1. On your windows computer, open the HP App.
2. Select your profile icon in the upper right corner.
3. Choose Account Settings.
4. Scroll down and select Delete Account.
5. Confirm the deletion by following the on‑screen prompts.
   (You may be asked to re‑enter your password to finalize.)

Once this is complete, the old account will be permanently removed.
 

Steps to create a new account

1. Close the HP App completely and reopen it.
2. Select Create Account on the sign‑in screen.
3. Enter your new name, email address, and password.
4. Verify your email address by clicking the confirmation link sent to your inbox.
5. Sign in with your new account credentials.

Adding your new printer

1. In the HP App, select Add Printer.
2. Make sure your printer is powered on and connected to the same Wi‑Fi network as your computer.
3. The app will search and display your printer model. Select it to add.

Have a great day!

[gertie574]

Thank you. I've put in the delete request. Will wait and see how long that will take.

Thank you for the response. It really helped.

[Meghana_10]

@gertie574 Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic and have an amazing day ahead! 

[gertie574]

There is no option to 'Accept As Solution' or at least I can't find one, but I've marked that your response was helpful. I hope that does it. Thanks.

[Meghana_10]

Thank you so much. @gertie574 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead!