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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Can not connect HP cp1215

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08-17-2023 10:31 PM
I've been trying to get a cp1215 laserjet printer to work on my computer. It seems that my computer isn't detecting the printer when I plug in the USB line. I've tried installing the drivers but when I run the setup it tells me to plug the printer in even when it already is.
08-18-2023 11:37 AM
Hello @Fabe_ca
Welcome to the HP Support Community!
Here's what you need to do:
- Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
- Uninstall HP printer software, and then remove the printer from your Devices list.
- Restart the PC
- Close all programs
- download only this complete package: HP Software – Offline Use Only
File name: hp_CLJCP1215_Full_Solution.exe (493 MB)
Now the printer can be switched on again. But do not connect to the computer. - Close all programs
- Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
Attention: Do not connect the printer to the computer (via USB) until the software prompts you to do so! - The installation was completed successfully, now you must ...
- Restart the System again
- Now the installation is complete.
Document error messages accurately, even better is to take a screenshot of it and upload here.
Hope this helps! Keep me posted.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
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09-10-2023 08:05 PM
Well looks like all the notifications for this post was going to my spam folder so I didn't know I got a replay. Any ways I tried you solution but when the software tells me to plug in the USB cable nothing happens. it seems my computer still isn't acknowledging/recognizing that the printer is connected / No error messages or anything, I think the printer it's self might be damaged or something. Do I need a very specific type of cable? the one I'm using is from my old HP officejet j4680 printer.