Can not get Network configeration page

[Lizzie23]

When I push the 'i' button then all the lights light up and I need to push the button with the arrow down. Nothing happens when it should print a page with a code on?

[Kumar0307]

@Lizzie23, Welcome to the HP Support Community!

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Which device are you using to print?

How is the printer connected?

Keep me posted.

[Lizzie23]

Hi, I am using a ENVY 6030. From a desktop computer, wireless. It seems to be working ok having not completed the set up but when I set it up on my iPad and iPhone it appears ok but I can not print from either of them. It comes up with the correct printer and I am able to push print and it appears to print but nothing prints. There is no document on the desktop queue. If I go into the app it will print ‘network configuration page’.

[Kumar0307]

@Lizzie23

Let us try these steps:

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on the iOS devices

Refer to this document to know how to print from the iOS devices - HP printer setup (Apple AirPrint for iPhone, iPad)

Let me know how it goes.

[Lizzie23]

Hi, I have no idea how and why but I must have pushed the right buttons. It is printing now. Thank you so much for all your help and patience. Liz

[Kumar0307 · Accepted solution]

@Lizzie23

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!