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‎10-25-2018 12:48 PM

HP Recommended
Product: Laserjet Pro M12a
Operating System: Microsoft Windows 10 (64-bit)

I downloaded the driver from the HP side.
I launch the installation in Administrator Mode. Launches unpacking. Going all right. When the unpacking is completed, the window closes. The mouse cursor changes to a short time "rotating". Then nothing happens!
The machine is completely new, it has little program, Windows Firewall has default settings.
What should I do to install the driver?

9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2018 12:06 PM

HP Recommended

Hi,

Right-click the Start menu and select Run, then paste the following and press OK:

C:\LJPM11-M13_Full_Solution\HPSetup.exe

 

Now follow the installation screens.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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7 REPLIES 7

‎10-26-2018 12:06 PM

HP Recommended

Hi,

Right-click the Start menu and select Run, then paste the following and press OK:

C:\LJPM11-M13_Full_Solution\HPSetup.exe

 

Now follow the installation screens.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-26-2018 01:49 PM

HP Recommended

Thanks a lot, it is working!

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‎03-13-2019 11:46 PM

HP Recommended

i have downloaded the software for m12a but whenever I run the program after the extraction nothing shows up no installation steps no nothing what should i do????????

 

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‎03-31-2019 03:34 AM

HP Recommended

Thank you! It helped me!

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‎12-14-2019 02:55 PM

HP Recommended

why HP not releasing win10 compatible driver for HP laserjet Pro M12a printer ??

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‎12-17-2019 11:37 AM

HP Recommended

@thunderwt99

 

Welcome to the HP Support Community.

 

There are drivers available:

 

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m11-m13-printer-series/9365405/mode...

 

However if these do not work, try the built-in drivers: https://support.hp.com/in-en/document/c01796879

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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‎12-17-2019 12:41 PM

HP Recommended

HP has just released a new driver for Windows 10 for the printer yesterday, couldn't you ask earlier @thunderwt99? 😏

 

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m11-m13-printer-series/9365405/mode...



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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