• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-25-2018 12:48 PM

HP Recommended
Product: Laserjet Pro M12a
Operating System: Microsoft Windows 10 (64-bit)

I downloaded the driver from the HP side.
I launch the installation in Administrator Mode. Launches unpacking. Going all right. When the unpacking is completed, the window closes. The mouse cursor changes to a short time "rotating". Then nothing happens!
The machine is completely new, it has little program, Windows Firewall has default settings.
What should I do to install the driver?

9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2018 12:06 PM

HP Recommended

Hi,

Right-click the Start menu and select Run, then paste the following and press OK:

C:\LJPM11-M13_Full_Solution\HPSetup.exe

 

Now follow the installation screens.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎10-26-2018 12:06 PM

HP Recommended

Hi,

Right-click the Start menu and select Run, then paste the following and press OK:

C:\LJPM11-M13_Full_Solution\HPSetup.exe

 

Now follow the installation screens.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-26-2018 01:49 PM

HP Recommended

Thanks a lot, it is working!

Was this reply helpful? Yes No

‎03-13-2019 11:46 PM

HP Recommended

i have downloaded the software for m12a but whenever I run the program after the extraction nothing shows up no installation steps no nothing what should i do????????

 

Was this reply helpful? Yes No

‎03-31-2019 03:34 AM

HP Recommended

Thank you! It helped me!

Was this reply helpful? Yes No

‎12-14-2019 02:55 PM

HP Recommended

why HP not releasing win10 compatible driver for HP laserjet Pro M12a printer ??

Tags (1)
Was this reply helpful? Yes No

‎12-17-2019 11:37 AM

HP Recommended

@thunderwt99

 

Welcome to the HP Support Community.

 

There are drivers available:

 

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m11-m13-printer-series/9365405/mode...

 

However if these do not work, try the built-in drivers: https://support.hp.com/in-en/document/c01796879

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎12-17-2019 12:41 PM

HP Recommended

HP has just released a new driver for Windows 10 for the printer yesterday, couldn't you ask earlier @thunderwt99? 😏

 

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m11-m13-printer-series/9365405/mode...



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.