Can not print from desktop folder?

[SOCCERCOACH1]

Can not print from desktop folder? its says to sign in I do password u name not going through i had this situation some time ago and paid to have warranty 

[Hawks_Eye]

Hi @SOCCERCOACH1 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the issue—when your HP DeskJet 2720e won’t print from a desktop folder and prompts for a sign-in that fails, it’s likely tied to HP Smart app restrictions, Windows account permissions, or HP+ cloud printing setup. 

Let’s walk through a structured fix to get you printing again:

 

Step-by-Step Fix for “Sign-In Required” When Printing

1. Check HP Smart App Status

• Open the HP Smart app on your PC.
• Make sure you're signed in with your HP account.
• If sign-in fails:
  • Try resetting your password at HP Account Recovery
  • Use a browser to sign in first, then reopen the app

 

2. Verify Printer Setup Completion

• In HP Smart, confirm the printer shows as “Ready” or “Connected”
• If it shows “Setup Incomplete” or “Needs Attention,” remove and re-add the printer using the printer code (found on the info sheet or inside the app)

 

3. Print Directly from File Explorer

• Right-click the file in your desktop folder → choose Print
• If prompted to sign in, this may be due to HP+ cloud printing
  • Go to Settings > Devices > Printers & Scanners
  • Select your HP DeskJet 2720e → Manage > Printing Preferences
  • Ensure local printing is enabled and HP+ features aren’t blocking access

 

4. Update Drivers and Firmware

• Visit the official support page:
  HP DeskJet 2720e Drivers & Firmware
• Download and install:
  • Latest full feature driver
  • Firmware update
• Restart your PC and printer after installation

You’ve already done the right thing by recognizing the sign-in loop—let’s make sure your printer responds reliably and without interruptions. 

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Take care, and have an amazing day!

Regards, 

Hawks_Eye