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Locked

‎12-22-2021 02:03 PM

HP Recommended
Product: HP Office Jet 9010
Operating System: Microsoft Windows 10 (64-bit)

I cannot unlock the Control Panel of the printer to setup scan to email. Forgot username & password. Please help!!

Category:
1 REPLY 1

‎12-22-2021 02:08 PM

HP Recommended

Did some research and found this….

 

OK, so your HP Printer is Admin Locked.  Here’s what you do:

From the home screen press the unlit Return icon 3 times very quickly.  The screen will then change to show a single menu item – “Support Menu” which you’ve never seen before.

Next, yes, you’ve guessed it – Press “Support Menu”

Use the up / down arrows to select “Resets Menu” & press OK. By now, you’re feeling the thrill of the chase.

You can select either of two choices:

Partial reset or

Semi-Full reset – grab this one to clear your Admin Lock & return the HP Printer to out-of-box settings. Selecting this will turn the printer off, so you’ll need to use the Power On switch to fire it up again.

 

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