Can print status reports but nothing from the queue.

[JohnStraumann]

My mother's printer, the 7740, has stopped printing from the network wifi attached printer or from an attached USB thumb drive. I can still print the system test pages, the printer status report, etc. But anything I try to originate from her computer or my thumb drive hangs in the queue. I've made sure to try multiple documents, including simple text PDFs and black-and-white JPGs.

I did a system reset of the printer to go back to factory settings to see if I could print from the USB thumb drive and that didn't work either. It's now back on the network, and she can send to it, but nothing ever prints.

I'm out of ideas and the printer is nine months out of warranty.

[Anand_Andy]

Hi @JohnStraumann,

Welcome to the HP Support Community

I understand you are facing a Print job stuck in queue issue with your HP OfficeJet Pro 7740 Wide Format All-In-One. Not to worry I will help you to get a resolution to resolve the issue.

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/in-en/topic/printscandoctor

Delete job files and restart

Reset your printing environment, delete print job files manually, and then restart both the computer and the printer.

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
2. In Windows, search for and open Services.
3. In the Services window, right-click Print Spooler, and then select Stop.

1. After the service stops, close the Services window.
2. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.
3. Delete all files in the PRINTERS folder.
4. Shut down your computer.
5. Connect the printer power cord to the power outlet, and then turn on the printer.
6. Turn on the computer, and then try to print. If the issue persists, continue to the next step.

Set up Manual IP

please set a manual IP address and manual DNS servers for the printer.

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

Uninstall and Reinstall the printer driver

Follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Once the uninstallation is complete, you can download and install the latest software from here.

Hope this helps! Keep me posted. 

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