Can scan to but not print from envy 4500

[Dalek1]

Can scan from printer but not print to it.  Have run the troubleshooting md and uninstalled and reinstalled the software repeatedly.  Another laptop on same home network works fine.  What am I doing wrong or what setting is set wrong?

[DavidSMP · Accepted solution]

@Dalek1,

Good Day.  Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues with printing from your computer. I will be really glad to assist you here. 

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this happen after a recent software or Windows update?

For now, please try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5304876/...  and follow instructions from the section “Step 1: Reset the printer”
• Then update the printer firmware also by following instructions from this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16
• There is an associated YouTube video on how to do it. Use a USB cable to do it.

Then run HP print and scan doctor and check if the issue gets fixed by following instructions from this link: http://support.hp.com/us-en/document/c02073861

Now check for issue resolution.

If the issue continues then perform a complete uninstallation and reinstallation of the printer drivers at the root level by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

• Then create a new user account as an administrator  from this link: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...

Log into the new user account after restarting your computer.

Then download the latest full feature driver from https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-4500-e-all-in-one-printer-series/... and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://support.hp.com/in-en/document/c01796879

• This should resolve the issue for you. There is an associated YouTube video on how to install it. Please check the steps:
• Step 2: Connect your printer to the computer
• Step 3: Install the print driver with the Add a Printer wizard
• This should fix the issue.

If the issue persists then follow these steps:

• Please ensure to run all Windows updates completely and the latest updates are installed correctly.
• Also, use the HP support assistant to update all HP apps.

If the issue persists, then it could be an OS related issue regarding this computer as the other computer prints fine. Further steps will be given to get it fixed if this does not do the trick. 

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with. We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.