Can't Factory Reset HP Smart Tank 750

[tjehuda]

My printer lost the wifi connection (worked for a few months).
I am trying to re-enter wifi-setup mode, using HP Smart app.

I have tried pressing the (i) button for 5 seconds, until all the lights lit up -> this happens.

I then tried holding the wifi + the (x) cancel button until the power button flashes, but the wifi light never starts to blink blue.

The wifi light sometimes blinks for a second and then turns off.  I also see the wifi symbol on the screen blink for half a second and then it turns off again.

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I have tried resetting to factory using the HP guide here: https://support.hp.com/za-en/document/ish_4514369-4498349-16

This also does not work.  At step 3, the wifi light does not blink.

What am I doing wrong?

Thanks,

Tal

[Anand_Andy]

Hi @tjehuda,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Smart Tank 750 All-In-One. Not to worry I will help you to get a resolution to resolve the issue.

As you have already tried all the possible troubleshooting steps, we have to perform a SemiFull Reset to check.

Try connecting using the Wi-Fi Direct feature on the printer.

• Make sure paper is loaded in the main tray, and then turn on the printer.
• In Windows, search for and open Printers and scanners.
• Click Add a printer or scanner.
• Click Show Wi-Fi Direct printers.

• Select the option starting with DIRECT followed by your printer model.

• Click Add device.
• After the WPS PIN prompt displays on the computer, look for a PIN on the printer control panel or the information sheet that printed during setup.
• Enter the PIN within 90 seconds, and then click Next to complete the connection.
• NOTE:If the PIN expires, restart your computer, and then go through the printer setup process again.

• If a Driver is unavailable status message displays, go to 123.hp.com to download and install the print driver.

• Open the item you want to print, click File, and then click Print.
• Select your printer from the list, and then click Print.

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

Additionally, refer to the document Connect to a Wireless HP Printer for help.

if the issue persists, then we have to perform a semi-full reset, the reset instructions are specific for your printer, and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!