Can't Install Drivers for HP Laserjet Pro M12a

[iSKRA93]

Well,I just bought a new Hp Laserjet Pro M12a.The problem is that I can't install the drivers no matter what I try.

I have an Acer Aspire e15,with windows 10. I have tried downloading the drivers manually,but after the extraction no window will pop-up.I have tried downloading the Hp smart Install,but again it will say that there is not a driver that is compatible.I have tried going through the control panel,but it will not accept my printer as a printer so it will not show up under the "printers &..." tab.I have tried unistalling the device with the device manager,nothing.I have tried updating the drivers with device manager,nothing.So I am in desperate need for help.

P.S. The windows are updated. (21/7/2018)

[Flower_Bud]

@iSKRA93

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're having difficulties installing printer drivers, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

How are you downloading the drivers? 

What is the error message? 

Are you able to print from other PC? 

Let's try these steps to resolve the issue: 

Root level uninstall and reinstall printer drivers:

• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Once completed, click here to download full feature drivers.

If the issue continues, uninstall and reinstall drivers using Windows Built in drivers. Follow steps from the link: https://support.hp.com/us-en/document/c01796879.

If the issue still persists, please create a new user account following steps from the article and then install printer drivers: Here is the link: Click 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.