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‎07-23-2020 03:54 PM

HP Recommended
Product: HP5255
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to install a firmware update on my 5255 printer.  The date of the build is July, 2020 so I know my printer doesn't have it.  When I try and run it, it doesn't execute.  I end up with the screen below that says the printer is up to date.  I can't select it either.  What is the problem here?

Driver Prob.jpg

 

2 REPLIES 2

‎07-24-2020 12:17 AM

HP Recommended

Hi,

If your printer is connected to the wireless network and has auto-updates enabled, it is more than possible that it was already updated automatically and therefore it is already up to date indeed.

 

Please print a Printer Status Report and let me know the exact Firmware Version, this is listed on section 7:

https://support.hp.com/my-en/document/c05579183

 

Shlomi



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‎07-24-2020 07:27 AM

HP Recommended
HP OfficeJet 5200 All-in-One Printer series

 

 
 

Details

Product Name HP OfficeJet 5200 All-in-One Printer series Product Number M2U75A Product Serial Number TH9819C11C Service ID 30169 Firmware Version VERPLSPP1N003.2025A.00 Total Page Count 212 Country/Region USA Cartridge Protection Off
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