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‎01-06-2020 07:59 AM

HP Recommended
Product: LaserJet m451dn
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I have a user who I just provided with a new Windows 10 64-bit PC.  She had 7 x64.  She has a USB-connected LaserJet m451dn.  This thing will NOT install no matter what I do!  ARGH!

 

First I simply connected the printer and waited to see if it would just install itself.  Nope.  It did, however, show up as "Smart Install"  I tried running that and it failed as well.  I've subsequently downloaded both the full software installer and the basic drivers and tried them, all to no avail.  HELP!  PLEASE!  Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2020 10:56 AM

HP Recommended

Hi,

Make sure the printer is not connected to your PC, from the printer front panel select Setup > Service > HP Smart Install and disable the feature, then restart the printer.

 

Next, download and install its latest software below, be sure not to plug the USB till the installation asks to do so:

https://ftp.hp.com/pub/softlib/software13/COL41873/ly-101728-4/LJM351_M451_Series-15188-full_solutio...

 

Please let me know of any problem,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎01-06-2020 10:56 AM

HP Recommended

Hi,

Make sure the printer is not connected to your PC, from the printer front panel select Setup > Service > HP Smart Install and disable the feature, then restart the printer.

 

Next, download and install its latest software below, be sure not to plug the USB till the installation asks to do so:

https://ftp.hp.com/pub/softlib/software13/COL41873/ly-101728-4/LJM351_M451_Series-15188-full_solutio...

 

Please let me know of any problem,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-06-2020 11:25 AM

HP Recommended

Yup, that did it.  Disabling Smart Install allowed the installer to work.  THANKS!

Was this reply helpful? Yes No
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