Can't Install software for HP OfficeJet 3830 All-in-One Printer

[JBO02]

Hi I am hoping someone can help me find a solution. I have un-installed, re-installed (or tried to) both from the cd that came with printer and from hp online.

I keep getting an error 2753, and it won't allow installation of software for my printer!  

I uninstalled it in the first place because it stopped printing a few days ago, and I have tried all the Trouble shooters ...nothing is helping.

Does anyone have a solution??  Help please, thanks JB

[Garywally57]

I have had nothing but problems with this printer since day one. If I do getting it working it won't be long before it won't print again. Now it says driver is unavailable. I had a Epson Stylus printer before this one and NEVER had any problems with it. I will soon be throwing this HP 3830 in the trash can. I seldom need to print but when I do I want it to work.

[praveen196]

@JBO02 & @Garywally57

I understand that you are getting an error message 2753.

Do not worry. I will try to fix the issue.

please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP OfficeJet 3830 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP OfficeJet 3830 series folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and X keys simultaneously.
• Click Command prompt (admin), and then Yes.
• Type net stop spooler, then press OK.
• Rename the file.
• Type net start spooler, then tap OK.

5. Launch a new printer installation with the HP OfficeJet 3830 series Full Feature Software and Drivers.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Garywally57]

I spent $2 on a USB cable off Ebay. I received it today and connected it to my computer, turned off the wifi on the printer and it printed fine. No more aggravation!! If that didn't work the printer would have went in the trash. 

[praveen196]

@Garywally57

Thank you for the update.

If you have any other concerns. Please get back to us.

We will assist you.

Have a nice day!!