Can't Print in Colour

[Boserc]

Hi,

Kindly provide me with guidance for resolving this issue.

The issue is that I can't print in colour. (Can't even find that particular option to change it)

I have tried many ways. (Like using the HP Print and Scan Doctor, reinstalling the software, using the default Windows 10 printer software and also tried to contact the Customer Support service of Office 365)

I have tried my best to resolve this issue but failed.

I would appreciate your guidance.

Thank you,

Bose Ramachandran.

[asmita6658]

Hi @Boserc

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Please try adding the printer using the IP Address -

1.) Select “Start” and type “printers” in the search box.
2.) Choose “Printers & scanners“.
3.) Select “Add a printer or scanner“.
4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.
5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
6.) Select “TCP/IP Device” in the “Device type” list.
7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 
8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“. 

Hope this helps! Keep me posted. 

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