Can't Print with New HP App

[Jeff19555]

I had upgraded to the new HP App and was having nothing but problems.  I couldn't print, scan, or anything else.  The app did communicate with the printer, and did show as on-line, etc., but that's where it ended.  Using the older HP Smart app everything was perfect!  It printed, scanned, it worked flawlessly.  I am enrolled in the Insta-Ink program so communication is critical, and that is all the new app did.  Whenever I tried to print, I would get nothing but error messages " Can't connect to printer. etc."  And yes, I had checked all of the drivers, porting, the whole shebang.  I had tried using WIFI, ethernet direct, and direct connection to a computer using USB.  I did complete diagnostic scans, and everything came back normal, but I couldn't even print a test page!  Nothing worked.

Well, I have reinstalled the older HP Smart app and everything is fine again.  No, no, no to the new app!!!  HP can keep it!

[Kuroi_Kenshi]

Hi @Jeff19555,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

We're looking forward to helping you get back up and running! 

Best regards,

Kuroi_Kenshi