Can't Seem to Remove HP Product Detection Files

[JimBob28]

HP Product Detection. I would like to remove the files. On the Settings / APP / Uninstall - when I try to uninstall, I get the following error message; "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor".

[Betty0610]

@JimBob28

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to do a root uninstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Let me know if this helps.

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Thanks!

Have a great day!