Can't Set Up HP Envy Pro 6458

[LisaLulu7412]

I have been trying for two days to finish setting up my new Envy Pro 6458 and add it to my Instant Ink subscription, but neither the HP Smart app on my MacOS or iOS will accept the claim code. I've spoken to four customer service reps on the phone and none of them knew how to help! I've printed 10 codes and they all come up as NOT RECOGNIZED! I've disabled and re-enabled the web services twice - nothing! I've done a power drain - still nothing! I've updated the firmware - NOTHING! I'm at the end of my rope with this! I'm about to return this printer unless I can get help!

[Raj_05]

Hi @LisaLulu7412,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the frustration you're experiencing with setting up your HP Envy Pro 6458 printer and adding it to your Instant Ink subscription. Let's try to troubleshoot this together.

• Ensure Correct Instant Ink Plan: Double-check that you're using the correct Instant Ink plan that supports your printer model. Sometimes, the issue arises when trying to use a plan that isn't compatible with the printer.
• Check Claim Code Format: Ensure that you're entering the claim code correctly, including any hyphens or special characters. Sometimes, errors can occur if the code is not entered exactly as it appears.
• Check Printer Connectivity: Make sure your printer is connected to the internet and that it has a stable connection. You can try connecting it to a different Wi-Fi network if possible to see if that resolves the issue.
• Restart Printer and Devices: Sometimes, a simple restart can resolve connectivity issues. Turn off your printer, computer, and router for a few minutes, then turn them back on and attempt the setup process again.
• Update HP Smart App: Ensure that you have the latest version of the HP Smart app installed on your MacOS and iOS devices. Sometimes, outdated app versions can cause compatibility issues.
• Try Different Devices: If possible, try setting up the printer using a different device, such as a Windows computer or Android device, to see if the issue persists. This can help determine if the problem is specific to a certain device or operating system.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[LisaLulu7412]

Alden,

I've already tried all of these steps with HP techs and none of it works.