Can't add printer via printers and scanners on windows microsoft personal account

[rd211]

 Hello,

I am trying to add a HP DeskJet 2732 All-in-One Printer via the hp smart app. I get to the stage where I install the printer drivers via the printers & scanners "Add a printer or scanner" feature in windows.

However, when I click the + to add the printer, it spawns a popup to make me sign into Microsoft. And when I sign in, I get an error saying "Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account." I'm just a dude trying to setup a printer. What the hell is this? How do I get around this and actually install my printer drivers?

[Dragon-Fur]

@rd211 

I've never tried to install a printer / device using the method you describe.

?

 I cannot explain the message you are seeing when you try to access your Microsoft account to open the Store

?

There are two parts to this:

• HP Smart application - supports printing and scanning PDF and Photos / Images
• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, from other programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts

When installed,

The HP Smart application is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features

When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features

AND - just to make it more interesting...

The Full Driver printer software can also show up in Settings > Apps > Apps and Features

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Printer Software

If you have not done so, install the Full Feature Software / Full Driver printer software.

The full driver printer software provides support and access to the full range of printer features.

The full driver printer software supports printing and scanning in the printer software and from other software and programs.  The full driver printer software included HP Scan.

Video - Install the Full Feature Software / Full Driver printer software

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Main_Menu_6

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References / Resources

HP DeskJet 2700, 4100, 4800 Printers - Blinking Lights

HP DeskJet 2720 | 2752 | 2755 series printer : How to print a 2 sided document 

Technology Tips Video Gallery  From our HP Expert greenturtle

"Technology Tips" DeskJet 2700

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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HP DeskJet 2732 All-in-One Printer 

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