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‎09-16-2020 02:28 AM

HP Recommended
Product: Laserjet Pro MFP 277n
Operating System: macOS 10.15 Catalina

I am unable to add device after printer driver software for laserjet Pro MFP 277n was  installed. Error message says "unable to configure software". Any thoughts ? I now am not connected to any of our HP network printers in the office.

Category:
1 REPLY 1

‎09-18-2020 02:08 PM

HP Recommended

Hi @Susan123_JKTI,

 

I'd like to help!

 

To better assist -How is the printer connected to your device Wifi or USB?

 

If wireless,

  1. What is the status of the wireless light on the printer, steady or blinking?
  2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  3. Are you trying to connect your printer to your home network or public network?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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